Terms and conditions

The Coffee-G is the trading name of Nathan&Juana Limited NZ, a New Zealand owned and Auckland based company. We strictly implement our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

 

We may amend these terms and conditions in whole or in part from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this website. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended. 

 

By purchasing from Coffee-G, you accept these terms and conditions. 

Pricing

Prices displayed on Coffee-G website are subject to change without notice. Prices for items on order are fixed once your order has been accepted. Subsequent price changes, either up or down, will not be retrospectively applied to accepted orders. Prices may be adjusted for any reasons and may vary at any time. All prices are quoted in New Zealand Dollars on the website and in any other correspondence.

Cancellation

Sometimes, the order you have placed may be cancelled due to some compelling reason, such as product out of stock, bad supplier credit, or even natural catastrophe. We reserve the right to cancel any order (a notice will be sent). A refund will be made accordingly. 

Customers who initialize a cancellation must notify The Coffee-G by email by 10 am on the next business day. Customers can't cancel an order that already picked up by a courier. 

Returns

We commit a 7-day return policy that if the customer is not happy about the product, he/she can request replacement or refund. Coffee-G will arrange a courier to pick up the product, but the cost needs to be paid by the customer unless the return is caused by the reasons below:

 

a. Goods damaged before delivery

b. Goods with manufacturing faults

c. Goods supplied incorrectly. 

d. Goods that vary from their description on our website

 

The 7 day returns policy does not apply to consumable items such as coffee beans in any format, tea, paper filter, etc. 

Delivery

We have products in stock in Auckland which can be delivered to you within five working days after payment received. But there some items locate overseas and take 15-40 days for delivery. Please double-check the stock location and delivery lead time on top of the description of every product. 

We will always provide tracking details to you, even the items from overseas.